Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
Care instructions are to be found on the swing ticket provided and online.
Gift wrapping and packaging
All items are packaged in recyclable tissue paper and stickers and then neatly placed in brown paper packaging which is also recyclable. If you need your bag gift wrapped, please let me know with exact instructions.
Custom and personalised orders
I stock a variety of ribbons for pocket trims and like to mix trims up so no bag is the same, therefore you can be assured you own a bespoke accessory just for you!